Customer Success Manager

Permanent

Remote – UK

£45k basic

We have been retained a leading Intelligent Automation technology vendor that are growing their Customer Success team here in the UK due to their huge success. Used by some of the largest business globally like MasterCard, Barclays, Prudential and Vodafone, their platform completely changes the way that organisations make decisions, they automate end-to-end decision making for businesses!

The Customer Success team represents the voice of the customer to the rest of our client’s organisation and thrive on collaborating with teams internally to define new processes that will ensure they help their clients achieve their desired outcome. The key to this role is in the capacity to listen to the customers business needs and then to translate them into actionable insights but also to optimise our client’s product and operational processes.

You’ll also be tasked with maintaining engagements with customers and coach them through the implementation of their strategic plan by working cross- functionally with our client’s internal teams to coordinate the delivery of technical support and training. 

Required skills & experience

• Product & Technical Account Management/Customer Success experience in a B2B tech/SaaS environment

• Strong business analysis skills and consultancy approach with the ability to recommend not only our client’s solutions but the utilisation of other tools such as ML, AI & RPA

• Experienced in working with Agile methodologies

• A track record of working in client-facing roles within the technology sector

• A background of high-level technical demos, discussions and planning sessions

• Confident with excellent English written and verbal communication skills

If you are a Technical Account Manager or Customer Success professional looking for the next step in your career then get in touch now!

UiPath Developer

Worksop - Can WFH 2 days a week

Permanent

£35k - £45k basic + company benefits

Edge Tech has been retained by a growing UK business that are customs and boarder experts who provide services around customs, boarder processes and cross channel freight across the UK.

As you are aware, Brexit is huge for us here in the UK and our client is at the forefront of how these customs and boarder procedures take place. They deal with the entire end to end process from customs entry, planning, sequencing, trades and declarations. Due to the sheer number of transactions and tasks they complete on a day-to-day basis they are in the process of implementing UiPath across the business to automate huge amounts of work and streamline how they deal with all things related to the UK’s customs and boarders.

As such, they are looking for an experienced UiPath Developer to join them on a permanent basis to help build and deliver automations across the business here in the UK. You will be expected to Maintain multi-robot production systems with complex business use cases implemented using attended, unattended and orchestrated robots. You’ll also be responsible for proactive monitoring of Robots to identify issues, pre-empt issues and provide solutions and fixing production failures, carry out root cause analysis and make changes to avoid repetitive problems.

Required experience

• Hands on UiPath Development experience (accreditation desired)
• Agile development experience
• Familiarity with an Azure environment
• Excellent communication skills
• ITIL knowledge is desired
• Ability to work in the UK without the need for sponsorship

Director – Digital Enablement (RPA, IA, ML)

Remote – UK based

Permanent

£115k - £125k basic

Edge Tech is working exclusively with a leading strategic consultancy firm who service some of the world’s largest enterprise organisations. Our client offers solutions around digital transformation, enterprise analytics, smart automation and enterprise cloud applications.

Due to the demand for their innovative services, they are currently growing the team here in the UK and as such are looking for a Director of Digital Enablement to join them on their growth journey.

This role is focused around 3 key areas: Delivery, Strategy & Sales. As a senior leader within the business, you will be expected to tie these three areas together to ensure client engagements are successful.

You’ll work on consulting engagements as a subject matter expert on how to identify and implement digital and automation opportunities, for large and medium-sized enterprises. You will also work with Practice Lead to refine and shape the digital enablement offering and methodology. Lastly you will participate as key member of sales team as a SME / Delivery Lead to support the sales process and assist in ensuring they are successful.

Skills and experience

• 10+ years experience in consulting, digital strategy and automation
• Experience of working with blue-chip organisations on shaping their digital strategy especially regarding back office and global services  
• Strong technical knowledge of trends in digitisation such as RPA, Intelligent Automation, cloud, smart data capture, advanced analytics, machine learning & BI
• Ability to interact with credibility and insight with senior business focused and technical clients i.e., CIO, CFO, transformation leadership etc
• Knwoledge of enterprise systems such as Oracle, SAP, MS Dynamics and SaaS products such as ServiceNow & Blackline etc
• Experience of successfully driving digital change through strategy through opportunity identification to implementation and benefits realization

*Must be eligible to work in the UK without the need for sponsorship

Site Reliability Engineer

Permanent

Remote (UK)

£45k - £55k basic + Company Benefits

We have been retained a leading Intelligent Automation technology vendor that are growing their DevOps team due to their huge success. Used by some of the largest business globally like MasterCard, Barclays, Prudential and Vodafone, their platform completely changes the way that organisations make decisions, yes that's right, they automate decision making for businesses!

In this role you’ll be working alongside an agile development team to identify and implement automations and efficiencies that accelerate and de-risk software delivery. As our client’s business grows and demand for their Intelligent Automation engine increases, you’ll ensure that their platform remains available, stable and performant, minimising manual intervention at every opportunity.

You will also support and continuously improve tooling used by the development team to create efficiencies in the development process, increase application observability and monitoring. Lastly you will be expected to monitor latency, traffic, errors and saturation, identify issues and work with the development team to implement solutions.

Requirements

• 2+ years of experience in DevOps or a SRE-related role
• Experience working with Docker, Kubernetes, Terraform, Helm, AWS, and modern distributed SaaS infrastructure
• Understanding of standard networking protocols and components such as: TCP/IP, HTTP, DNS, ICMP, VLANs, the OSI Model, IP Subnetting, and Load Balancing
• Understanding of good monitoring and alerting practices - using tools like Datadog and CloudWatch
• Have a strong focus on security in the delivery of all levels of a system
• Previous experience working on the delivery of enterprise SaaS software would be an advantage

If you’re an experienced Site Reliability Engineer and are looking to take your career to the next level working with a cutting-edge technology vendor then this is the role for you. Please apply to find out more!

Data Scientist

AI + Machine Learning Specialist Consultancy

London Based

£55K - £70K DoE

We are currently working with a newly formed AI + ML consultancy, built as a joint venture by one of the longest-running Data Science Consultancies and a Global digital transformation business, this is a once in a lifetime opportunity. This business is looking to build a fully functioning consulting business, purely in the Data Science and Machine Learning space.

As such they are looking for a number of experienced professionals to join their team across the Data Landscape. With a strong focus on professional development and lifelong learning, the first thing for every employee is their 6 week training camp. This is taught by some of the best minds in the space, to small groups of 5-10 employees, as such it is incredibly tailored and personalised to each person's specific needs.

They commit 20% of their time to professional development and have done this for the past 20 years. it is ingrained in their culture that you have to be constantly challenged and stimulated. You will be solving some of the biggest challenges in a variety of sectors, one month it could be with a large bank, the next a BioTech startup looking to change how we interact with the people around us. Here you will never be stagnant or bored! They understand you are never too old to learn something new, as such humility is a large part of their ethos, they have often seen situations where juniors come up with great ideas, as everyone is given a seat and a voice at the table, there are no room for egos here!

It will never be take, take, take, they are very focused on work life balance and family - you will not be on client site for months on end away from your loved ones.

So what do they want from you? Passion, enthusiasm, an inquisitive nature, the desire to learn.

In a more professional sense they want someone who has strong data science experience, whether that's just out of university or 25+ years experience, as long as you meet the requirements above, they are interested in hearing from you.

What have you got to lose? Apply below and let's have a further conversation about the best opportunity you will hear about all year.

UiPath Technical Consultant

Permanent

Germany (Ideally Cologne or Munich)

€70,000 - €80,000

Edge Tech are currently supporting a high growth RPA consultancy based in Germany. They are founded by experienced IT consultants who have created a leading digital consultancy focussing on RPA and AI. Currently, they are supporting a number of household names within the financial services, insurance, retail and hospitality sectors. Due to their high growth, the business is currently looking for a Technical RPA Consultant to join their team of 15 RPA professionals on a permanent basis.

The business is looking for team players who are looking to be part of a growing consultancy. They are able to offer a strong work-life balance and high levels of responsibility, commitment and efficiency are highly rewarded. Whilst you will have the technical understanding to conduct the role, however, the right mindset is really the key to success in this organisation.

Requirements:

- German and English fluency

- Strong experience of RPA tools

- Must have UiPath development experience

- Blue Prism experience would be advantageous

- Experience of working with customers in a consultative capacity

- Ability to manage complex technologies and processes

- Able to work in Germany without sponsorship and willing to travel up to 40%

If you hold the experience above and wish to find out more about this opportunity, please apply or submit your CV to info@edgetechheadhunters.io and we will endeavour to get back to you as soon as possible.

UiPath Developer

6 Month Contract (Outside IR35)

Home-Based (Client based near Brighton)

£300 - £350 per day 

We are currently working exclusively with a global IT services provider who have a strong specialism within digital transformation (RPA, AI and Machine Learning). They work globally with some of the largest enterprise businesses and are the cornerstone of their customer's digital transformation programmes.

Our client is looking for an experienced UiPath Developer to join their RPA Development team on a contract basis for three months initially with a high likelihood of being extended.

You'll be working in a multi-disciplined RPA team and will be responsible for the implementation of UiPath for one of their clients based in Brighton. Their customer is a well-known enterprise business (outside FS) who are investing huge amounts of time and money into RPA and transforming the way their business operates and you will be key in helping them achieve this.

Requirements:

• Accredited UiPath Developer
• Ability to analyse the customers business requirements, objectives and map them to the business processes, solutions and products that are being implemented
• Proficient in all phases of SDLC such as Analysis, Design, Development, Integration, Implementation and Maintenance.
• Experienced in an Agile methodology
• Understanding and experience of following UiPath best configuration practices
• Configuring new UiPath processes and objects using core workflow principles that are efficient, well structured, maintainable and easy to understand
• Experience in developing, deploying, executing, managing and monitoring components to enable a successful RPA project

If you are an experienced UiPath Developer looking for your next contract opportunity then please get in touch now to find out more!    

Head of RPA CoE

Audit, Tax & Consulting Business

£90k - £100k basic + Company Benefits

Permanent

London or Midlands

We have been retained one of the largest accountancy professional services networks in the world. Our client provides audit, tax and consulting services to middle market leaders right across the globe. Due to their continued investment in transformative technologies, they are now branching out and are looking to implement Robotic Process Automation (RPA) across the business. RPA is still quite new to the organisation hence why they are currently looking for a Head of RPA Centre of Excellence (CoE) to join the team on a permanent basis either in London or the Midlands.

This unique opportunity gives you the chance to be the first person into their newly formed RPA Division, you will be expected to help shape and grow the team along with leading the team once established in a player/manager capacity. You will be hands-on with RPA (either UiPath or NICE would be desirable) and have experience of designing, implementing and supporting software solutions involving automation, particularly RPA. You'll also have a background in project management along with the ability to work strategically across different business units leading technology implementations.

Requirements

• Relevant experience and demonstrable experience of having built and/or led an RPA Centre of Excellence (CoE).
• Demonstrable experience of using automation tools such as UiPath, NICE (other tools would be considered).
• Proven experience in designing, implementing and supporting software solutions involving automation (particularly RPA and ML/AI solutions).
• Good communication skills with the ability to present technical details to a non-technical audience.
• Ability to drive team efforts and high accountability for results.
• Excellent communication skills.

If you are an experienced RPA Lead or Head of RPA who is looking to take the next step in their career, to help shape and grow an RPA CoE, then apply to find out more!

SQL / VBA Developer

Global Technology Payments Business

Remote / Home-Based

Permanent

Edge Tech is working with a leading technology payments business founded over 20 years ago who provide cutting edge online payments to commercial and public companies globally.

Our client is heavily invested in digital transformation and improving the way the business operates and services its customers worldwide. As such, they are currently undergoing a period of change through their treasury management system and require a Senior SQL / VBA Developer to join them on a permanent basis to assist in this project.

As the lead go-to technical resource for this treasury management implementation (FIS Integrity) you will be responsible for the development and optimisation of the treasury applications and play a key role in influencing the future direction of the systems and platforms.

Alongside providing day-to-day support you will also collaborate with stakeholders in Treasury and IT across the group to maintain the smooth running of the existing treasury solutions and lead the development of the treasury applications plus interfaces to internal and external solutions in line with user requirements.

Skills and requirements

• Must have previous experience having implemented/worked with FIS Integrity (other treasury management systems will also be considered)
• 5+ years of hands-on development experience with SQL /VBA
• A background in the banking / financial services sector (required)
• Experience of SWIFT, or other Bank Connectivity solutions
• Excellent stakeholder management and communication skills

*N.B must be eligible to work in the UK without the need for sponsorship